Frequently Asked Question
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What if I received a wrong item or the item is not as described in the website, how can I return it?
- If the item received is wrong or defective, you can return the item (within 3 days after delivery) in the same condition you received and in the original box and/or packaging intact.
- Once we receive the returned item and conditions are met, we will process the refund immediately.
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When are ‘returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 3 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Products which are not covered under the manufacturer’s warranty.
- Any equipment which has been used or installed.
- Products with tampered or missing serial numbers.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
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Payment methods?
YOU CAN USE EITHER OF THE FOLLOWING PAYMENT METHODS:
- Credit Card
- Payment link
- Spotii
- Cash/Card on Store Collection