Frequently Asked Question

+
What if I received a wrong item or the item is not as described in the website, how can I return it?
  • If the item received is wrong or defective, you can return the item (within 3 days after delivery) in the same condition you received and in the original box and/or packaging intact.
  • Once we receive the returned item and conditions are met, we will process the refund immediately.
+
When are ‘returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

  • Return request is made outside the specified time frame, of 3 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Products which are not covered under the manufacturer’s warranty.
  • Any equipment which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
+
Payment methods?

YOU CAN USE EITHER OF THE FOLLOWING PAYMENT METHODS:

  • Credit Card
  • Payment link
  • Spotii
  • Cash/Card on Store Collection